Question 1

How does the Mini Saline work?

Accepted Answer

The Mini Saline uses a natural evaporation process to release fine salty particles into the air. A special pump continuously moves the salt solution through the system, releasing valuable minerals such as sodium, magnesium and calcium into the room air.

Question 2

What distinguishes the Mini Saline from conventional humidifiers?

Accepted Answer

Unlike conventional humidifiers, the Mini Saline works without ultrasound or hot steam generation. The innovative Gyroid structure enables efficient and natural mineral release with moderate humidification of only about 500 ml per week.

Question 3

How high is the salt concentration in the air?

Accepted Answer

The Mini Saline achieves a salt concentration of over 30% in the released solution - significantly higher than conventional systems. The actual concentration in the room air depends on factors such as room size, temperature and air circulation.

Question 4

What role does 3D printing technology play?

Accepted Answer

The innovative 3D printing technology enables the production of the complex gyroid structure, which ensures optimal distribution and evaporation of the salt solution. This makes the Mini Saline particularly efficient and low-maintenance.

Question 5

What is the special gyroid structure?

Accepted Answer

The gyroid structure is a complex, three-dimensional network that mimics the functionality of traditional graduation towers. It maximizes the surface area for evaporation and ensures optimal distribution of the brine.

Question 6

How sustainable is the production?

Accepted Answer

The latest 3D printing processes ensure that materials and resources are conserved during production. The low CO₂ footprint and the longevity of the product underline the sustainable approach.

Question 7

How is the brine composed?

Accepted Answer

The optimal brine consists of natural sea salt and water. For best results, we recommend a concentration of: 
Standard: 1 pack of salt per 2 liters of water 
Intensive: up to 2 packs of salt per 2 liters for maximum effect

Question 8

How does the evaporation process work?

Accepted Answer

The pump continuously moves the brine through the gyroid structure. The large surface area and the special drip channels allow the water to evaporate naturally, releasing the minerals.

Question 9

Which minerals are released?

Accepted Answer

Mainly sodium, magnesium, calcium and other valuable trace elements that are also found in natural sea air are released.

Question 10

How does the Mini Saline support the respiratory system?

Accepted Answer

The salty air can: 
Moisturize mucous membranes 
Relieve irritation 
Make coughing easier 
Soothe the respiratory tract

Question 11

Is there scientific evidence for its effectiveness?

Accepted Answer

The positive effect of salty air is known from centuries of experience with salt caves and graduation towers. Laboratory tests by Prof. Dr. Biener GmbH confirm the increased release of minerals into the air.

Question 12

How quickly is an effect noticeable?

Accepted Answer

Perception varies from person to person. Some people feel an improvement after just a few hours, while for others the effect only becomes apparent after several days of regular use. However, there may also be no noticeable effect. Each person reacts individually to therapies and products. The effectiveness of our products can vary from person to person and is not a substitute for medical advice.

Question 13

What complaints can the Mini Saline help with?

Accepted Answer

The Mini Saline can be helpful for: 
Asthma and allergic asthma 
COPD 
Chronic bronchitis 
Allergies and hay fever 
Frequent colds 
Dry mucous membranes 
Poor air quality due to heating air

Question 14

Is the Mini Saline suitable for prevention?

Accepted Answer

Yes, regular use can provide preventative support for respiratory health and strengthen the immune system, especially during cold season or when the air is dry from heating.

Question 15

Can you use the Mini Saline permanently?

Accepted Answer

Yes, the Mini Saline is designed for continuous operation and can be used continuously. Its natural mode of action means that long-term use is possible without any concerns.

Question 16

Is the Mini Saline suitable for children and babies?

Accepted Answer

Yes, the Mini Saline is absolutely child-safe: 
No hot surfaces 
No chemicals 
No ultrasound 
Natural effect It can be particularly helpful in children's rooms for colds or respiratory irritations.

Question 17

Can older people also use the Mini Saline?

Accepted Answer

The easy handling and low-maintenance design makes the Mini Saline ideal for all age groups. Older people in particular often benefit from the supportive effect for respiratory problems.

Question 18

What should be considered if you have pre-existing medical conditions?

Accepted Answer

If you have existing medical conditions, we recommend discussing use with your doctor. The Mini Saline can be used as a supportive measure, but is not a substitute for medical treatment.

Question 19

How is the Mini Saline put into operation?

Accepted Answer

Unpack and place on a stable, waterproof surface 
Mix the recommended amount of salt well with water 
Fill the water tank with the mixed brine 
Plug in the device, switch it on and breathe deeply.

Question 20

Where should the mini saline be placed?

Accepted Answer

Ideally at a height of 1-2 meters 
On a water-resistant surface 
Not directly on wooden furniture 
With sufficient distance from walls 
Close to the living area (e.g. next to the bed)

Question 21

How long does it take until it is fully functional?

Accepted Answer

The Mini Saline starts working immediately after switching on. The optimal distribution of the salty air in the room depends on many factors such as temperature and air circulation.

Question 22

How long should the Mini Saline run daily?

Accepted Answer

The Mini Saline is designed for continuous operation and we recommend this. Many users leave it running continuously at night (e.g. from 8 p.m. to 7 a.m.). The running time can be individually adjusted to suit needs.

Question 23

For which room sizes is the Mini Saline suitable?

Accepted Answer

Ideal for rooms up to 15m² 
For larger rooms we recommend the Vita version 
The effect also depends on factors such as air circulation and room height

Question 24

How can I regulate the intensity?

Accepted Answer

The intensity can be adjusted via the salt concentration in the solution: 
Standard: 1 pack of salt per 2 liters of water 
Intensive: Up to 2 packs of salt per 2 liters for maximum effect

Question 25

Which salt should be used?

Accepted Answer

We recommend: 
Our specially developed SalinoFUSION salt for optimal results 
No table salt with iodine or flow agents

Question 26

Which water is suitable?

Accepted Answer

Normal tap water is sufficient 
If the water is very hard, we recommend filtered water 
Distilled water is possible, but not necessary 
Do not use mineral water

Question 27

How often do you need to refill?

Accepted Answer

Water consumption approx. 500ml per week 
Check the water level every 2-3 days 
Complete water change every 3-4 weeks recommended

Question 28

How often does the Mini Saline need to be cleaned?

Accepted Answer

Basic cleaning every 2-4 weeks

If there are visible salt deposits, clean sooner

Clean when changing the water at the latest

Question 29

How is the cleaning done?

Accepted Answer

Switch off the device and disconnect it from the power supply 
Drain any remaining water 
Rinse all parts with clean water 
If there are deposits, soak in warm water for 15 minutes 
Do not use aggressive cleaning agents or vinegar

Question 30

What are important preventive measures?

Accepted Answer

Check water level regularly 
Ensure stable, horizontal installation

Question 31

What maintenance is necessary in the long term?

Accepted Answer

Easy cleaning of the pump if limescale builds up
Descale if necessary

Question 32

How long does the device last?

Accepted Answer

With correct care, several years
Pump is designed as a wearing part
2 year guarantee against manufacturing defects

Question 33

What are typical wear parts?

Accepted Answer

Pump (can be replaced if necessary) 
Drip channels (can be regenerated by cleaning)

Question 34

What to do about salt deposits?

Accepted Answer

Wipe with clean water

Check salt concentration

Shorten cleaning intervals if necessary

Use a waterproof pad

Question 35

Why does the pump get louder? Common causes:

Accepted Answer

Salt deposits in the pump (if the pump is switched on and off too often)

Water level too low

Mechanical blockage (very rare)

Solutions:

Check and top up the water level

Clean the pump

If problems persist, contact support

Question 36

What to do if drip channels are clogged?

Accepted Answer

Rinse carefully with warm water 
Tap the lid gently 
Use circular movements for better distribution 
If >30% of channels are inactive: carry out thorough cleaning

Question 37

What to do if the pump no longer works?

Accepted Answer

Check power supply 
Check water level 
Check for blockages 
If defective: Contact our support for free replacement

Question 38

What do different pump noises mean?

Accepted Answer

Light splashing: Normal 
Humming: Usually too little water 
Loud whirring: Possible salt deposits 
Rattling noises: Contact support

Question 39

How do I solve water flow problems?

Accepted Answer

Check the system for blockages 
Dissolve salt crystals with warm water 
Switch the pump off and on again briefly 
Clean the pump 
Check the water quantity

Question 40

Why don't I feel any effect? Possible reasons:

Accepted Answer

Individual perception varies
Room size too large
Salt concentration too low
Unfavorable placement
Suggested solutions: 
Increase salt concentration (up to 600g/2L) 
Keep room closed during operation 
Place device closer to the occupied area 
Test longer operating times

Question 41

What to do if there are excessive salt deposits?

Accepted Answer

Reduce salt concentration 
Clean more frequently 
Use a waterproof mat 
Optimize air circulation in the room

Question 42

How do I systematically approach problems?

Accepted Answer

Identify the problem precisely 
Consult FAQ and instructions 
Try simple solutions first 
Contact support if necessary

Question 43

Which problems can I solve myself?

Accepted Answer

Normal salt deposits 
Clogged drip channels 
Loud pump noises 
Water refills

Question 44

When should I contact support?

Accepted Answer

In the event of defects within the warranty period
In the event of persistent pump noise
In the event of mechanical damage
In the event of questions regarding the warranty process

Question 45

How does the online ordering process work?

Accepted Answer

Select product in the shop 
Select desired color 
Add to shopping cart 
Select shipping and payment method 
Complete order

Question 46

What is the current availability?

Accepted Answer

Standard models are usually available for immediate delivery

There may be waiting times for special colors

Current delivery times are displayed in the shop

Question 47

What happens after ordering?

Accepted Answer

Immediate order confirmation by email
Immediate invoice by email
Shipping confirmation with tracking number
Usually ready for dispatch within 1-2 working days

Question 48

What shipping methods are offered?

Accepted Answer

Standard shipping with DHL (2-4 working days) 
Free shipping for orders over 149€ 
Reordering 12 packs of salt is free of shipping costs 
International shipping with FedEx

Question 49

Which countries do you ship to?

Accepted Answer

Germany: 2-4 working days 
Austria & Switzerland: 4-7 working days 
EU countries: 5-10 working days 
Other countries on request

Question 50

How is shipping progress communicated?

Accepted Answer

Shipping confirmation by email 
Tracking number for shipment tracking 
Delivery notification 
Status updates in your customer account

Question 51

Is gift wrapping possible?

Accepted Answer

No, not yet, but we are working on it

Question 52

How do bulk orders work?

Accepted Answer

Individual offers for large orders 
Special B2B conditions available 
Direct contact for large customers

Question 53

How does the 30-day satisfaction guarantee work?

Accepted Answer

30-day return policy Full refund of the purchase price Free returns within Germany For returns from abroad please contact support Also possible after use

Question 54

How does the return process work?

Accepted Answer

Contact support via email Get a free return label within Germany Pack the product securely Drop it off at DHL Refund will be made within 14 days For returns from abroad please contact support

Question 55

What should I bear in mind when returning an item?

Accepted Answer

Use original packaging if possible

Include all accessories

Clean device

Avoid transport damage

Question 56

What does the 2-year warranty cover?

Accepted Answer

Material and processing defects 
Malfunctions 
Defective pumps 
Electronic components

Question 57

How is the guarantee processed?

Accepted Answer

Contact support
Describe the problem
Photos if possible
Free replacement or repair

Question 58

What is not covered by the warranty?

Accepted Answer

Normal signs of wear and tear 
Improper handling 
Intentional damage 
Water damage due to incorrect installation

Question 59

How are special cases handled?

Accepted Answer

Individual examination of each case 
Fair solutions even after the warranty has expired 
Spare parts supply secured in the long term 
Repair service even after the warranty has expired

Question 60

How do I contact customer service?

Accepted Answer

Email: service@salino.eu 
Phone: +49 211 15856577 
Live chat on the website 
Contact form

Question 61

What support services are offered?

Accepted Answer

Technical advice 
Application support 
Warranty processing 
Ordering spare parts

Question 62

When is support available?

Accepted Answer

Monday to Friday: 9:00 a.m. - 5:00 p.m. 
Email support: 24/7 
Chat support during business hours

Question 63

How quickly will you receive a response?

Accepted Answer

Email response within 24 hours 
Chat responses usually immediate 
Telephone advice without waiting time

Question 64

Which products are available?

Accepted Answer

Mini Saline: from €129.90 
Vita Version: from €169.90 
SalinoFUSION Salt: Unit price €5.90 
Accessories and spare parts variable

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